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Temporary

Repairs Administrator

Brentford
money-bag £15.85 - £20.43/hour
Posted 1 week ago

Repairs Administrator
Brentford | Full Time | Temporary

£15.85 PAYE / £20.43 Umbrella

Are you an experienced administrator with a background in housing and property services? We’re looking for a proactive Repairs Administrator to join a Housing Association in Brentford, supporting the delivery of repairs and compliance services.

The Role
As Repairs Administrator, you’ll play a key role in supporting the repairs and compliance teams, liaising with residents, contractors, and colleagues to ensure works are delivered to a high standard. You’ll:

  • Provide administrative support across the repairs and compliance teams.

  • Support surveyors with repairs, complex cases, and disrepair works.

  • Act as a resident liaison to ensure customer needs are met during repairs and safety projects.

  • Manage data on compliance systems to ensure regulatory obligations are met.

  • Collate and report on repairs programmes to keep the Asset team updated.

  • Liaise with contractors/consultants to provide timely reports and statistics to senior staff.

  • Assist with updating property records and electronic files.

  • Diagnose and raise repairs/maintenance job orders, interviewing residents where necessary.

  • Support tenant surveys on repairs quality and escalate persistent concerns.

  • Monitor contractor performance and provide updates in partnering meetings.

  • Record, acknowledge, and monitor all formal complaints.

  • Liaise with Finance on rechargeable works, reporting on collections monthly.

About You
We’re looking for someone with strong administrative skills, excellent communication, and a customer-focused approach. Experience in housing, property services, or working with contractors will be an advantage.

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

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