Repairs Administrator

Repairs Administrator - Basildon Borough CouncilBasildon, Essex 14.57 PAYE / 18.66 Umbrella per hourTemporary ContractFull-Time, 36.25 hour per weekClosing Date: Wednesday 12th August 2026Essex County Council (ECC) are delighted to be supporting Basildon Council to recruit a Repairs Administrator on an initial 3-month contract.Due to the nature of this role, the successful candidate will be required to work on-site 3 days per week.MAIN PURPOSEThe Repairs team''s purpose is to provide an effective support to the repairs operation carried out by our partner contractor. The team is responsible for dealing with customer and colleague enquiries, repair ordering, customer feedback, complaints investigation and response, performance management and recharge process. This work relates to repairs issues for Basildon Council Housing tenants and leaseholders.DutiesKey skills and experience required: To receive and process new repair requests, enquiries and complaints to a satisfactory conclusion, either face to face, by telephone, or email.Carry out administrative functions relating to customer enquiries and ensure that appropriate records are maintained on appropriate systems.To undertake data entry tasks and assist with operative scheduling and admin tasks as required including processing rechargeable orders.To provide detailed advice to customer queries, complaints and requests as required.Investigate and respond to claims made via the Housing Disrepair Protocol and associated ..... full job details .....