Rental Controller

Rental Controller 31,000pa, Bonus, 32 days holiday, Monday to Friday 8am till 5pm, Bupa Health Care, Pension, Parking, Permanent We are looking for a proactive and customer-focused Rental Controller to take responsibility for managing our rental fleet across the East Midlands. This is a fast-paced role that requires excellent organisational skills, strong commercial awareness, and a passion for delivering outstanding customer service.As Rental Controller, you will be the central point of contact for customers, drivers, engineers, and internal teams, ensuring equipment is deployed efficiently, customer requirements are met, and fleet utilisation is maximised.Key ResponsibilitiesManage the day-to-day coordination of a large rental fleet operating across the East Midlands.Process customer enquiries, quotations, orders, extensions, and off-hires.Ensure fleet utilisation is maximised whilst maintaining high service levels.Coordinate equipment deliveries, collections, and exchanges to meet customer deadlines.Build strong relationships with customers, understanding their operational needs and providing effective rental solutions.Work closely with Service, Transport, Workshop, and Sales teams to ensure seamless service delivery.Monitor fleet availability and plan equipment allocation effectively.Resolve customer issues promptly and professionally, ensuring a positive customer experience.Maintain accurate rental records, contracts, and system updates.Support business growth by ..... full job details .....