Rental Agent (Driver)

LB469 - Rental Agent

Location: Hounslow

Salary: £28,000

Overview:

First Military Recruitment are currently seeking a Rental Agent on behalf of one of our clients.

This is an exciting opportunity to assist in the continuing success and growth of the Heathrow location and surrounding areas ensuring a first-class service to all customers. 

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.
• Complete standard processes efficiently.
• Deal with customers face to face to deliver good service and develop repeat business.
• Investigate customer problems, queries (escalating as appropriate) and take actions to achieve a successful outcome.
• Undertake quality controls to ensure all cars are up to standard or take appropriate action to address.
• Complete daily administrative work as required, both accurately and on a timely basis.
• Maintain a safe clean working environment in line with health and safety requirements.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Provide accurate information to customers.
• Qualify potential customers and manage risk.
• Contribute to an ongoing positive team environment.
• Undertake additional work as required to meet and exceed the expectations of the customers.
• Working a flexible shift pattern to include weekend work averaging 40 hours per week.

Skills and Qualifications:

• Previous experience in the vehicle rental sector is preferred, although consideration will be given to candidates from other closely related sectors.
• Competent with Excel and Word and ability to learn bespoke car rental systems quickly.
• Willingness to work flexibly to meet business and customer needs promptly and effectively.
• Attention to detail.
• A calm and analytical approach to problem solving.
• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
• Ability to work under pressure.
• Ability to build strong relationships with internal teams and external customers.