Rent Income Manager (Housing)

Job Title: - Rent Income Manager (Housing)Job type: - 3 monthSalary: PAYE - 28.27/hour Job PurposeThe Income Manager will lead and manage an effective Income Team responsible for the collection and recovery of rent and other housing-related income across residential and non-residential council properties.The role will oversee rent arrears management, income maximisation, legal recovery action, tenancy sustainment and performance management. The postholder will provide strong leadership to the team, ensure compliance with housing legislation and council policies, and develop effective relationships with internal departments, tenants, legal representatives and external support agencies.The role will have operational responsibility for a significant annual rent roll, ensuring income collection targets are achieved while reducing bad debt and supporting vulnerable residents.Key Roles and ResponsibilitiesLead and manage the Income Team, including recruitment, induction, training, coaching, performance management and development of Income Officers and Income Assistants.Manage current and former rent arrears, ensuring outstanding balances are actively monitored and recovered in accordance with council policies, statutory requirements and best practice.Oversee complex and high-value arrears cases, including disputed accounts, vulnerable residents, introductory tenancies and cases involving multiple internal or external agencies.Monitor and report on income performance, providing ..... full job details .....