Rent Arrears Recovery Lead

About the Role This is an excellent opportunity for an experienced Rent Arrears Recovery professional to step into a visible leadership role, where your expertise will directly support income collection, tenancy sustainment and positive outcomes for residents. You will lead a dedicated team of six Rent Arrears Recovery Officers, driving a proactive, professional and customer-focused recovery service for general needs housing. You will bring confidence in rent recovery, court action, Possession Claims Online and presenting cases in court, alongside the leadership skills needed to improve performance, motivate staff and deliver high-quality outcomes. If you are commercially aware, confident in enforcement processes and passionate about balancing income recovery with meaningful resident support, this role offers the chance to make an immediate impact within a busy and respected housing service. What You''ll Be Doing Lead, motivate and support a team of Rent Arrears Recovery Officers to deliver a responsive, high-performing income recovery service. Drive effective arrears-reduction activity while ensuring residents receive the right advice, support, and intervention at the earliest opportunity. Provide expert guidance on rent recovery, enforcement action, court preparation and customer-focused income management. Oversee complex arrears cases, ensuring appropriate, timely and legally compliant action is taken in line with policy and statutory guidance. Prepare and present cases ..... full job details .....