https://jobs.co.uk/job/rent-arrears-officer-sf-partners--4c9c16a5-bd75-4b53-a512-dd4039e8ab8c RSS feed for Rent arrears officer at SF Partners. en-gb Wed, 07 Oct 2026 17:26:19 GMT https://jobs.co.uk/job/rent-arrears-officer-sf-partners--4c9c16a5-bd75-4b53-a512-dd4039e8ab8c https://jobs.co.uk/job/rent-arrears-officer-sf-partners--4c9c16a5-bd75-4b53-a512-dd4039e8ab8c Tue, 06 Oct 2026 11:53:02 GMT Location: Coventry | Salary: 15.00-15.00 Hourly | Type: Temporary | SF Partners are recruiting an experienced rent arears officer for a housing organisation in Coventry. Supporting the team with additional workload following an acquisition, you''ll handle rent arrears and income-related queries, working with customers to resolve outstanding balances and agree affordable repayment arrangements. What You''ll Be Doing Proactively contacting customers about rent arrears. Agreeing repayment arrangements based on individual circumstances. Resolving income-related queries and investigating disputed balances. Identifying customers who need additional support and making appropriate referrals. Maintaining accurate records and escalating cases where needed. What You''ll Bring Previous rent arrears experience is essential. A good working understanding of arrears collection and managing cases at the pre-legal stage. Confidence handling sensitive conversations and negotiating repayments. The ability to manage your workload and get up to speed quickly. Training will be provided on systems and internal processes, so experience of a particular housing system isn''t required. What You''ll Get in Return Hybrid working, with 2-3 days in the Coventry office each we... Temporary