Rent and Service Charge Specialist

Rent and Service Charge Specialist Location: Remote Salary: £34,800 Vacancy Type: Full-time Closing date: 12 May, 2026 X 1 Permanent, Full Time (37.5 hours per week) X 1 Fixed Term Contract until June 2027 (Maternity Cover), Full Time (37.5 hours per week) Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, we d love to hear from you! At Stonewater, we re on a mission to transform customer experience through innovation, compassion, and financial transparency. As a Rent and Service Charge Specialist, you ll play a vital role in ensuring our customers receive clear, accurate, and fair service charge information while supporting them every step of the way. You ll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You ll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed. Working closely with teams across the business, you ll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support Stonewater s commitment to financial viability, affordability, and putting customers at the heart of everything we ..... full job details .....