Rent and Service Charge Manager

Service Charges and Rents ManagerSaffron Barn, Long StrattonAbout UsAt Saffron Housing Trust, we are committed to providing high-quality homes and services to over 7,000 residents. We pride ourselves on transparency, value for money, and putting our customers at the heart of everything we do.The RoleWe are looking for a highly skilled and customer-focused Service Charges and Rents Manager to lead the delivery of our service charge and rent management function.This is a key operational leadership role responsible for the end-to-end management of service charges, rent setting, billing, compliance, and customer engagement across our housing portfolio. You will ensure fairness, transparency, and accuracy while driving continuous improvement and delivering excellent outcomes for our residents.You will also deputise for the Head of Service Charges, Rent and Income Collection when required.Key ResponsibilitiesService Charge Budgeting and ForecastingLead the development and management of annual service charge budgetsMonitor income and expenditure, ensuring accuracy and financial controlWork collaboratively across departments to ensure budgets reflect true service costsMaintain up-to-date forecasts and financial insightBilling and AdministrationOversee annual rent and service charge setting and issuanceEnsure accurate and timely billing in line with legislation and best practiceManage calculation and apportionment of charges across all propertiesIssue annual statements, including ..... full job details .....