Car Sales Customer Retention and Renewals Specialist - Work from Home opportunity available

- Salary: £25,000 Basic + £40,000 OTE with Target-Based Commission
- Location: Croydon, Surrey (Work from Home/Remote Option Available)
- Hours: Monday to Friday, 9:00 AM – 5:30 PM (Flexible Scheduling)
- Benefits: Comprehensive Training, Pension Scheme, Performance Bonuses, Employee Wellness Programme, Paid Professional Development

Join an award-winning car dealership in Croydon, Surrey, as a Customer Retention and Renewals Specialist. This dynamic role offers the flexibility to work from home or remotely, empowering you to shape your workday while playing a key role in delivering exceptional customer care. You’ll drive customer loyalty and vehicle renewals for a dealership renowned for its outstanding sales and aftersales services, working with prestigious brands such as BMW, Audi, Volkswagen, and Toyota.

Our client, a leader in the automotive industry, is committed to transparency, honesty, and exceeding customer expectations. This newly created role is your opportunity to take ownership, innovate, and make a significant impact in a fast-paced, target-driven environment. With a competitive salary, a lucrative commission structure, and extensive training, this position is designed for a motivated professional eager to advance their career in automotive sales and customer retention.

As part of a talented, target-driven team, you’ll leverage advanced CRM tools and cutting-edge communication platforms to build lasting relationships with customers, ensuring they return for their next vehicle purchase or lease renewal. This Renewals Specialist role combines strategic sales, customer relationship management, and compliance with Financial Conduct Authority (FCA) regulations, offering a rewarding blend of autonomy and collaboration.

Key Responsibilities:

- Customer Retention and Engagement: Proactively make outbound calls and emails to existing customers, nurturing relationships to encourage vehicle upgrades, lease renewals, and repeat business.
- Renewals Management: Identify and contact customers approaching the end of their finance or lease agreements, presenting tailored renewal options to meet their needs.
- Diary and Pipeline Management: Efficiently manage the inquiry and sales diary, scheduling follow-ups, virtual consultations, and showroom appointments to maximise conversion opportunities.
- Loyalty Building: Conduct proactive follow-up communications (calls, emails, and texts) to ensure customer satisfaction, address concerns, and foster long-term loyalty.
- Financial Product Sales: Promote tailored financial products, such as extended warranties, service plans, and finance packages, while ensuring compliance with FCA regulations (full training provided).
- Multitasking and Technology: Work seamlessly across CRM platforms, communication tools, and dealership software to track interactions, monitor sales progress, and generate reports (training provided).
- Target Achievement: Consistently meet and exceed sales, retention, and renewal targets, contributing to the dealership’s growth and reputation.

Requirements:

- Motivation and Drive: A results-oriented mindset with a proven ability to hit and exceed sales and retention targets.
- Communication Excellence: Exceptional verbal and written communication skills, with the ability to build rapport and trust with diverse customers.
- Teamwork and Independence: Comfortable collaborating with a remote team while thriving in an autonomous, work-from-home environment.
- Adaptability and Creativity: High energy, enthusiasm, and the ability to think outside the box to solve cha