https://jobs.co.uk/job/renewals-expert-octopus-energy-limited--bc0cdaa3-e1d6-4666-869a-e9ca949de0cb RSS feed for Renewals Expert at Octopus Energy Limited. en-gb Sun, 03 May 2026 12:05:03 GMT https://jobs.co.uk/job/renewals-expert-octopus-energy-limited--bc0cdaa3-e1d6-4666-869a-e9ca949de0cb https://jobs.co.uk/job/renewals-expert-octopus-energy-limited--bc0cdaa3-e1d6-4666-869a-e9ca949de0cb Fri, 01 May 2026 11:53:02 GMT Location: Weybridge | Salary: 10000-500000 Annual | Type: Permanent | What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.You will be joining our newly established Driver Success Team, a dedicated team responsible for maximisingcustomer retention and satisfaction at the end of their lease agreement. Existing customers are not ''new leads'';they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convertupcoming lease renewals, win back ''controllable'' leavers, and renew relationships by resolving issues directly,ensuring a great experience that encourages drivers to stay.What you''ll do Your primary focus will be on relationship management, retention, and turning customers into advocates:Actively manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease.Manage renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice, consumer, and BCH offerings. This will require a strong understanding of the varying finance products available and the ability to confidently manage and adapt to different customer types across each product line.Engage with long-term customers, focu... Permanent