Renewals Expert

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.You will be joining our newly established Driver Success Team, a dedicated team responsible for maximisingcustomer retention and satisfaction at the end of their lease agreement. Existing customers are not ''new leads'';they require a strategic, relationship-based approach, not a standard sales call. Your goal will be to convertupcoming lease renewals, win back ''controllable'' leavers, and renew relationships by resolving issues directly,ensuring a great experience that encourages drivers to stay.What you''ll do Your primary focus will be on relationship management, retention, and turning customers into advocates:Actively manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease.Manage renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice, consumer, and BCH offerings. This will require a strong understanding of the varying finance products available and the ability to confidently manage and adapt to different customer types across each product line.Engage with long-term customers, focusing on a relationship-based approach to understand their experience and future needs.Proactively work to win back lost customers, repairing relationships, and converting 1-star experiences into 5-star renewals, turning detractors into advocates.Take ownership of a shared team goal, actively ..... full job details .....