Renewals Executive

We are recruiting a renewals executive to work for an Insurance Broker based in the Black Country. This position is remote based and full time hours.The Objective of this role is to maximise renewal retention on a book of commercial insurance clients. The main duties will be:Achieves and supports company objectives and standards Targeted renewal retention of 75% across a book of commercial clientsFollows a renewal process adhering to a renewal scriptManage pipeline of potential renewals to meet renewal retention requirementsFollow a process for chasing renewals with calls, texts and emailsMeet personal and team KPI''sCustomer and retention focusedMaintains excellent service standards ensuring all our customers'' expectations are exceededCompliant and follows guidelines to comply with FCA regulationsContributes to teamwork and supports the team to deliver resultsOrganisation stills with the ability to monitor and track resultsThe ideal candidate will ideally have the following skills, Minimum 2 years commercial broking experience preferably including commercial motorStrong organisational skillsStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyPositive, Proactive and forward thinkingGood management of time, never say no attitude, be able to extract information from customersand overcome objectionsGood Maths and communication ..... full job details .....