Renewals Account Manager - Customer Renewals

Role OverviewThe Renewals Account Manager will be responsible and accountable for ensuring the customers that sit within their portfolio of customers to renew, are renewed within four months of their renewal date. This will include, but not limited to:Being part of a comprehensive and formal ''Gated'' handover process from the CS department to Renewals at the ''four months from renewals'' stage based on the CS health-scores.Delivering the NRR and GRR requirements on a monthly basis of the customers that are passed to the Account Manager to provide and deliver the solutions that are required within the roleTo hold professional high quality renewal meetingsTo send appropriate, professional, and high-quality renewal preproposalsClosing the customer within the four-month renewal window, and as earliest as possible within that windowMaintain thorough and accurate customer service records through our clients CRM applications.Deliver timely weekly reports, to a professional level to the Renewals Team Managers and Sales and Marketing Director.Identify and deliver upsellsSuccessfully handover customers back to the CS team once renewedThe right candidate will be one who works well under pressure, thinks out-of-the-box, easily initiates relaxed but informative two-way phone conversations with customers and is highly self motivated.Role Requirements:This role is a mid-level management position within the business which requires an ambitious self-starter who''s comfortable managing their ..... full job details .....