Removals Operations Manager

Removals Operations Manager Salary: Up to £32,000 Location: Glasgow Start: ASAP About the role:The Operations Manager is responsible for leading the operational delivery, ensuring industry-leading service for customers while optimising efficiency, compliance, and colleague engagement.This role balances daily operational leadership with improvement initiatives, using data, technology, and process excellence to deliver measurable value to customers. With responsibility for shaping warehouse performance, local operational delivery, and acting as a deputy to the Head of Relocation Services, the role is both hands-on and strategically focused.What you''ll do:Lead daily warehouse and operational activity, ensuring seamless, compliant, and customer-focused delivery.Manage all warehouse functions including storage, inventory, and dispatch.Coordinate operational schedules, resources, and diary management to meet fluctuating customer demand.Act as the primary operational contact for high-profile customers, ensuring service levels meet or exceed expectations.Embed a customer-first culture across operations, ensuring every interaction adds value to the customer experience.Proactively identify and respond to client needs, providing innovative, efficient solutions that mitigate risk and reduce cost.Liaise with Sales, Customer Services and Projects teams to align operational delivery with customer requirements and strategic accounts.Monitor and analyse operational KPIs (e.g., ..... full job details .....