Removals Branch Manager

Position: Branch Manager Location: SurreySalary: Up to £45k + Benefits PackageWe are seeking a dynamic and experienced Branch Manager for this exciting opportunity, to lead operations, drive profitability and ensure high standards of customer service and compliance. This role requires strong leadership, strategic planning, and operational oversight across all aspects of branch performance.Main Roles and Responsibilities:Lead, motivate and influence branch staff in a disciplined yet positive manner.Attend management, safety, and training meetings.Monitor branch performance and implement improvements.Collaborate with other branch managers to share best practices and resolve challenges working as a team.Coordinate local marketing initiatives in partnership with the Marketing team.Oversee facility needs and ensure operational readiness.Recruit, train, and manage branch staff, including performance appraisals and incentive plans.Maintain compliance with Health and Safety regulations and ISO9002 standards.Supervise vehicle maintenance and ensure legal compliance.Allocate resources effectively for removals and warehouse operations.Ensure accurate financial, operational, and personnel reporting.Foster strong customer relationships and uphold service quality.Represent the company at industry events such as BAR meetings.Client liaison, including first level claims and complaints.Experience and Qualifications:Previous industry experience is preferred but not essential. Full training ..... full job details .....