Remote Travel Support Specialist

Platinum Travel Recruitment are collaborating with a forward thinking travel company who are now seeking an experienced Travel Support Specialist who will be dedicated to providing proactive operational support to Travel Advisors, managing day-to-day requests to ensure efficient and seamless business operations, including handling emergency requests outside of standard working hours. This travel company have a great reputation in the travel industry offering career growth within a supportive team Travel Support Specialist Duties: Manage requests submitted to all Operations desks via Salesforce within SLA Provide support with requests related to issuing, reissuing and refunding complex tickets Assist Advisors in navigating systems including Atriis, Concur, Roomservice, Dolphin, and Apexx. Deliver ad hoc training sessions to enhance Advisors process knowledge and efficiency Assist with the processing and coordination of group bookings Create credentials for aggregators Support Advisors with NDC requests by guiding them through the GDS booking process across Sabre, Travelport and Amadeus Participate in monthly team meetings to review performance and updates. Provide feedback to the Line Manager to support team development and improvement. Travel Support Specialist Essential Requirements: Experience in business and/or leisure travel is imperative. Able to work Friday to Tuesday. Advanced proficiency in Sabre, Galileo, and Amadeus to a training standard, with strong fares and ..... full job details .....