Remote - Responsive Repairs Manager

We are currently working in partnership with a Housing Association based in the South West, who are recruiting for a Responsive Repairs Manager on a temporary three-to-six-month contract. This is a home based role. The position is due to start immediately, with the potential to go full time. The daily rate on offer is circa £400 per day (Umbrella) We''re looking for someone with a strong background in social housing repairs, property services, maintenance operations, or asset management, who is confident managing stakeholders, contractors, and customer-focused services. Duties will include (but are not limited to): Managing responsive repairs services across a housing portfolio Overseeing complex damp and mould cases Handling and resolving customer complaints and escalations Driving contractor performance and service delivery Chasing outstanding repairs and reducing backlogs Conducting site visits and supporting operational teams on the ground Experience required: Proven experience managing responsive repairs services within a social housing or local authority environment Strong knowledge of damp and mould management, including case resolution, contractor oversight, and resident engagement Experience handling customer complaints, escalated cases, and disrepair matters, ensuring effective and timely resolutions Demonstrable track record of managing in-house teams, contractors, and supply chain partners to achieve performance targets Experience monitoring and improving ..... full job details .....