https://jobs.co.uk/job/remote-complaints-handler-financial-services-cca-recruitment-group--d22e77af-5e2e-43d2-bd9c-210a827ca92a RSS feed for Remote Complaints Handler - Financial Services at CCA Recruitment Group. en-gb Sat, 02 May 2026 04:05:19 GMT https://jobs.co.uk/job/remote-complaints-handler-financial-services-cca-recruitment-group--d22e77af-5e2e-43d2-bd9c-210a827ca92a https://jobs.co.uk/job/remote-complaints-handler-financial-services-cca-recruitment-group--d22e77af-5e2e-43d2-bd9c-210a827ca92a Fri, 01 May 2026 11:53:52 GMT Location: Newcastle Upon Tyne | Salary: 30000.00-30000.00 Annual | Type: Permanent | Complaints Handler - Financial Services (Remote) Salary: From 30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026Must have minimum 12 months complaints experience in a financial services environment.About the RoleWe are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development.You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage.Training and Development2 weeks initial training2 weeks Grad Bay supported environmentOngoing development through structured training and coachingKey ResponsibilitiesHandle and resolve customer complaints in line with regulatory requirements and internal policiesInvestigate complex cases, ensuring fair and timely outcomes within SLA deadlinesCommunicate clearly with customers via phone, email, and written corres... Permanent