Remote Complaints Handler - Financial Services

Complaints Handler - Financial Services (Remote) Salary: From 30,000 per annum Location: Remote (must be UK-based) Contract: Permanent, Full-Time Shifts: Mon-Sat, 8am - 8pm, 40 hours per week Start Dates: Various throughout 2026Must have minimum 12 months complaints experience in a financial services environment.About the RoleWe are seeking highly motivated and customer-focused individuals to join our team as Complaints Handlers within a regulated financial services environment. This is a fully remote opportunity offering stability, structured training, and long-term career development.You will be responsible for managing and resolving customer complaints, including moderately complex and regulated cases, ensuring fair outcomes and excellent service delivery at every stage.Training and Development2 weeks initial training2 weeks Grad Bay supported environmentOngoing development through structured training and coachingKey ResponsibilitiesHandle and resolve customer complaints in line with regulatory requirements and internal policiesInvestigate complex cases, ensuring fair and timely outcomes within SLA deadlinesCommunicate clearly with customers via phone, email, and written correspondencePrepare reports, letters, and case documentation to a high standardManage multiple cases effectively, prioritising workload and deadlinesIdentify potential customer retention or improvement opportunitiesMaintain accurate records and produce data-driven reportsAdhere to compliance ..... full job details .....