Remote Complaints Advisor

Complaints Handler - Remote Banking and Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwardsWhy Join?This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression.About the RoleAs a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout.Key ResponsibilitiesInvestigate and resolve customer complaints within agreed SLAs and deadlinesHandle complex and regulated cases with accuracy and attention to detailCommunicate clearly with customers via telephone and written correspondenceProduce high-quality case notes, reports, and documentationWork within compliance frameworks and identify any risks or non-complianceCollaborate with colleagues and wider teams to achieve the best outcomesManage a varied caseload while meeting productivity and quality targetsWhat ..... full job details .....