Remedy SME

Remedy SME (ITSM) - ContractLocation - Ipswich or Hemel Hempstead (5 days onsite)Day rate - 700 - 747 per day (Inside IR35)Contract duration - 6 months (potential extension)Security: Security Clearance required (active or eligible)The OpportunityWe''re looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience.This is a hands-on, senior-level role where you''ll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.What You''ll Be DoingSupporting and maintaining the existing Remedy ITSM platformManaging CMDB data loads and foundation dataWorking on integrations (including E-bonding)Customising workflows and configurations using Developer StudioTroubleshooting complex issues through log analysis and root cause identificationSupporting failover and disaster recovery (BCDR) readinessProviding technical guidance and mentoring internal engineersDriving improvements in processes, documentation, and system performanceWhat We''re Looking ForStrong hands-on experience with Remedy ITSM (essential)Experience with CMDB, integrations, and Developer StudioSolid troubleshooting and problem-solving skills in complex environmentsUnderstanding of ITSM ..... full job details .....