https://jobs.co.uk/job/remediation-and-treatment-lead-customer-redress-contract-dcoded--f57a35c5-9710-4922-9ffd-19316b8297b8 RSS feed for Remediation and Treatment Lead - Customer, Redress, Contract at Dcoded. en-gb Wed, 10 Jun 2026 15:12:32 GMT https://jobs.co.uk/job/remediation-and-treatment-lead-customer-redress-contract-dcoded--f57a35c5-9710-4922-9ffd-19316b8297b8 https://jobs.co.uk/job/remediation-and-treatment-lead-customer-redress-contract-dcoded--f57a35c5-9710-4922-9ffd-19316b8297b8 Wed, 10 Jun 2026 11:52:18 GMT Location: London | Salary: 600.00-600.00 Daily | Type: Contract | Customer Remediation Lead | 6-Month Contract | Outside IR35 | Remote | Occasional London Travel £500-£600 We are supporting a leading financial services organisation undergoing a significant customer remediation programme and are seeking an experienced Customer Remediation Lead to define and deliver customer treatment strategies within a highly regulated environment. This is a critical role requiring a seasoned remediation professional who can shape customer outcomes, influence senior stakeholders, and ensure treatment approaches meet regulatory expectations whilst delivering fair and consistent customer outcomes. The Role As the Customer Remediation Lead, you will be responsible for designing and overseeing customer treatment strategies across a complex remediation programme. Working closely with Risk, Compliance, Legal, Operations and Programme Leadership teams, you will ensure customer remediation activities are robust, compliant, and operationally executable. You will play a key role in balancing regulatory requirements with customer fairness, operational practicality, and commercial considerations. Key Responsibilities Define and implement customer treatment and remediation s... Contract