Remediation and Treatment Lead - Customer, Redress, Contract

Customer Remediation Lead | 6-Month Contract | Outside IR35 | Remote | Occasional London Travel £500-£600 We are supporting a leading financial services organisation undergoing a significant customer remediation programme and are seeking an experienced Customer Remediation Lead to define and deliver customer treatment strategies within a highly regulated environment. This is a critical role requiring a seasoned remediation professional who can shape customer outcomes, influence senior stakeholders, and ensure treatment approaches meet regulatory expectations whilst delivering fair and consistent customer outcomes. The Role As the Customer Remediation Lead, you will be responsible for designing and overseeing customer treatment strategies across a complex remediation programme. Working closely with Risk, Compliance, Legal, Operations and Programme Leadership teams, you will ensure customer remediation activities are robust, compliant, and operationally executable. You will play a key role in balancing regulatory requirements with customer fairness, operational practicality, and commercial considerations. Key Responsibilities Define and implement customer treatment and remediation strategies. Design customer redress methodologies aligned with regulatory expectations. Lead the development and review of customer communication frameworks and engagement strategies. Provide expert guidance on remediation governance, controls and decision-making processes. Collaborate with ..... full job details .....