Relocation Coordinator

Our client is an iconic British brand, and they have been relocating families and businesses locally and across the world for over 400 years. They are seeking a dedicated and enthusiastic individual to join their Move Manager Team, with a passion for customer service and a desire to exceed our clients expectations. The Successful candidate will be the first point of contact for our customers and will inspire confidence in our brand with excellent communication and problem-solving skills. YOUR RESPONSIBILITIES: Respond to customer enquiries via phone, email and live chat in a timely and professional manner Be available and own responsibility for your customer s experience throughout their moving journey Provide accurate information about products and services addressing customer s needs and concerns Maximise revenue through upselling optional extra products and services Always maintain excellent customer service and communication standards, whilst working to KPI s ensuring targets are met Ability to problem solve to achieve a positive customer outcome Collaborate with team members to improve customer service processes and outcomes Follow up with customers to ensure their issues are resolved and are satisfied with the service Stay up to date with product knowledge, company polices and industry trends KEY AREAS OF FOCUS: Effective management of all incoming calls and enquiries Recording of clear and accurate information provided by customer s Convert a ..... full job details .....