Release and Assurance Analyst

Essential Roles and ResponsibilitiesSupport the creation and maintenance of release plans and schedulesAssist in the development and implementation of release procedures and policiesEnsure that documentation and related materials are up to date and accurateMonitor the release process to identify and address any issues or risksAnalyse and report on release performance metricsCollaborate with key stakeholders to ensure all requirements are metMaintain a thorough understanding of:Products and servicesKey features and capabilitiesCustomer needs and preferencesMonitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs)Identify service issues and work cross-functionally to resolve themAnalyse service performance data to identify trends, patterns, and potential risksConduct testing of products and services prior to releaseSupport the development and implementation of service improvement plansTeams to Collaborate WithCustomer Experience and Managed Services - Ensure consistent delivery of high-quality service, proactively monitor customer needs, and incorporate feedback into future portfolio development and propositionsBehavioural Competencies (Organisational and Cultural Fit)Flexible and creative, with the ability to take considered risksAble to learn quickly and adapt to changing environmentsSelf-motivated and capable of working under pressureHandles conflict and challenges in an open and constructive mannerCritical Competencies ..... full job details .....