Relationships Specialist

Do you love building strong relationships and delivering a genuinely personal service? We''re looking for a Relationship Specialist to support our prestigious James Collection portfolio in Southwold, becoming a trusted partner to our holiday homeowners and helping their properties perform at their very best. Your mission As our Relationship Specialist, your mission is to build trusted, long-term relationships with a carefully curated portfolio of James Collection owners, delivering the highly personalised, relationship-led service they expect. With a visible local presence in Southwold, you''ll combine exceptional service with commercial insight to strengthen owner loyalty, protect the reputation of the James Collection and support the continued growth of the portfolio. What you''ll be doing Build strong, trusted relationships with James Collection owners, tailoring your communication and support to their individual needs. Develop an in-depth understanding of each property and regularly visit homes to identify opportunities to enhance presentation, guest appeal and commercial performance. Use market insight, pricing data and your local knowledge to make proactive recommendations that help owners get the best from their properties. Protect and champion the prestige of the James Collection through every owner interaction. Maintain accurate CRM records and prioritise activity, manage follow-ups and support effective portfolio management. Identify opportunities for ..... full job details .....