Relationship Manager

Job Title: Relationship ManagerLocation: Warwick (2 days per week onsite) / HybridContract: 6 months initial (strong likelihood of extension) Join Our Team as a Relationship Manager!Are you passionate about forging strong connections and driving customer success? Do you thrive in dynamic environments where your influence can make a real difference? If so, we have an exciting opportunity for you!What You''ll Do: As our Relationship Manager, you will be the first point of contact for our customers, ensuring their needs are met and their voices are heard. You will manage customer progress against critical connection milestones and foster lasting relationships. Here are some key accountabilities:Engage Proactively: Build and strengthen relationships with our customers, ensuring their satisfaction and success.Resolve Issues: Log customer complaints and resolve them swiftly and efficiently, demonstrating our commitment to excellent service.Capture Insights: Utilise our CRM system to log interactions and gather customer intelligence, feeding valuable insights into our business plan.Communicate Effectively: Keep customers informed through regular progress meetings and updates tailored to their understanding.Develop Account Plans: Craft strategic Account Plans for our key customers to ensure alignment with their goals.Mentor and Coach: Share your knowledge and expertise to help develop our Associate and Assistant Relationship Managers.What We''re Looking For: To succeed in this role, ..... full job details .....