Relationship Director Portfolio Management · London ·

Application Deadline: 29 September 2025Hybrid Working Pattern: 3 days in Office and 2 WFH

About usCynergy Bank is the UK’s human digital bank serving the needs of ‘scale up’ or medium sized and fast-growing SMEs; professionals; high net worth and mass affluent individuals, in essence those market segments that still value human service enabled by great technology.

We recognise that professional and personal lives often overlap and our mission is to help empower our customers to achieve their ambitions by serving all their interdependent banking needs. We provide a comprehensive range of digitally enabled products and services to meet the property finance, business and commercial banking, private banking and personal savings needs of our customers.

Our human and digital model transforms banking for customers who still value a face-to-face relationship that is enabled by the latest digital technology.

We partner with firms such as Google Cloud, Cigniti and Slalom as we continue to innovate in the human digital space.

Cynergy Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with Cynergy Bank plc are protected by the UK Financial Services Compensation Scheme.

For more information on Cynergy Bank visit www.cynergybank.co.uk

Company Benefits

Competitive Salary and Company Bonus

Competitive holiday allowance plus bank holidays

Option to purchase an additional 10 days holiday

Pension contribution and Life Assurance

Income Protection Scheme and Season Ticket Loan

Medical Cover (After Probation)

Electric Car Scheme and Money Coach (After Probation)

Responsibilities

Develop and lead implementation of the business banking strategy; include achievement of growth, income targets and adherence to the Bank’s standards in respect of operational and regulatory risk

Drive team performance by coaching, mentoring and motivating team members

Ensure adherence to the bank’s disaster recovery/business continuity procedures; to include liaising with Systems to review and update plans for your area and ensuring staff are fully informed of these plans and their specific responsibilities

Proactively manage and develop a portfolio of business customers (£2m-£30m lending). Monitor portfolio and take action as necessary to minimise risk and ensure quality account management.

Monitor relevant Management Information and ensure appropriate action is reported

Identify opportunities and proactively promote / sell products to existing customers

Build and maintain effective relationships with key business partners to maximise potential growth of business with referrals to the Originations team as required

Maximise new lending opportunities to existing customers

Independently assess, critically evaluate, prepare and submit applications for loan facilities, ensuring appropriate commentary and analysis to aid decision making to high standards expected.

Proactively manage expiring loans and unscheduled redemptions seeking to retain debt which is within the Bank’s risk appetite

Monitor market developments and competitor activity. Recommend and implement appropriate action to ensure the Bank competes effectively

Provide input to Bank policy including lending guidelines, product development and overall risk management

Proactively identify and prevent duplication to improve procedural efficiency

Ensure that portfolio is fully compliant with the Bank’s AML policies and procedures

Ensure that KYC procedures including the requirements for periodic reviews in accordance with the AML framework on all customer connections are maintained and recorded

Ensure procedure manuals are regularly reviewed and updated to support the adherence to agreed policy and procedures

Maintain delivery of a high quality service to ..... full job details .....