https://jobs.co.uk/job/regulatory-supervisorteam-leader-newcastle-la-international-computer-consultants-ltd--7caf1d12-af85-49fd-9c4d-2c1377dd148e RSS feed for Regulatory Supervisor/Team Leader - Newcastle at LA International Computer Consultants Ltd. en-gb Wed, 23 Sep 2026 05:43:35 GMT https://jobs.co.uk/job/regulatory-supervisorteam-leader-newcastle-la-international-computer-consultants-ltd--7caf1d12-af85-49fd-9c4d-2c1377dd148e https://jobs.co.uk/job/regulatory-supervisorteam-leader-newcastle-la-international-computer-consultants-ltd--7caf1d12-af85-49fd-9c4d-2c1377dd148e Tue, 22 Sep 2026 11:51:30 GMT Location: City | Salary: 22.50-22.50 Hourly | Type: Contract | We have a new requirement for a Regulatory Supervisor/Team Leader to work for a client of ours based in Newcastle-upon-Tyne.This is a 12 month contract role and will be working through an Umbrella Inside IR35.Skills required:- People Management including Coaching is essential.- Experience of complaints and/or escalation management is key.- Experience within Financial Services, or other regulated environment is highly desirable.- Contact Centre experience would be extremely advantageous.Responsibilities: - Responsible for the day-to-day management of a team of up to 6 colleagues.- Managing and distributing QA workload across the team to ensure ongoing colleague competence, ensuring that customer complaints are identified, captured and resolved effectively ensuring a fair and accurate outcome to our customers.- Lead, motivate and recognize colleagues through open and honest communication.- Monitor and review individual colleague and team progress against business objectives.- Through regular coaching, enhance and improve colleague performance, where applicable proactively identifying performance and/or conduct related issues and managing these in line with the department''s training ... Contract