Registration Casework Manager

Salary: £42,101 - £49,528 pa
Location: Birmingham – Hybrid (2 days in our Birmingham office)
Hours: Full time
Contract: Permanent

Due to an internal move, we have an opportunity for a Casework Manager to join our International Registration team. If you offer proven management experience, this position offers an exciting opportunity to play a key role in maintaining public confidence in dental services and protecting the safety of patients.

As International Registration Casework Manager, you will lead the International Registration Casework Team, which ensures that only dental professionals who meet the General Dental Council (GDC) requirements on education and training, health, good character, and English language are admitted to the GDC’s registers.

You will ensure the team is high-performing, target driven, and all quality checks and information is verified, accurate and consistent with relevant policy and legislation when processing applications for dental professionals to join the GDC’s registers.

Your key responsibilities will include: 

• Managing, motivating, and monitoring the team to ensure all work is undertaken effectively.
• Analysing and interpreting complex information regarding dental professionals.
• Ensuring the team maintains compliance with internal and external audit requirements.
• Ensuring that we have the latest information and are delivering an efficient and fair service.
• Making informed judgements and decisions on cases relating to professional qualifications and experience, and health and character issues.
• Developing and implementing continuous improvement and best working practices across the registration process. 

Person Specification:

You will need proven experience in:  

• Casework management and working with committees or panels.
• Line management, including developing colleagues within their roles.
• Applying legislation to procedures.
• Leading, developing and managing multi-disciplinary teams.
• Investigative, analytical and problem-solving to identify issues, propose solutions.
• Customer service delivery.
• Prioritising and organising a busy, varied, and complex workload.  

About us:

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Some of our benefits include:   

• 27 days holiday (plus statutory) - rising to 30 days after 2 years’ service
• Flexitime scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years’ service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership.  

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.  

How To Apply

As part of your supporting statement, please provide examples of your work experience that align to the role and person specification above.

Closing date: 23:59 on 21 August 2025.

We reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.