Regional Service Quality Manager (Care Homes)

About the role As a Service Quality Manager, you will be responsible for ensuring and maintaining high-quality care services across our care home group. You will work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction. Your role will involve monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will also provide guidance and support to care home managers to ensure compliance and the delivery of exceptional care. Reports to: Regional Operations Manager/ Operations Direct Key duties and responsibilities Develop and enact strategies for elevating service quality across all care homes. Conduct regular audits and assessments to ensure adherence to regulations, policies, and best practices. Identify improvement areas and take corrective actions to maintain service excellence. Collaborate with managers to implement quality initiatives and follow care plans effectively. Provide training and guidance to managers and staff on quality standards and procedures. Stay updated on industry trends and regulations for compliance and improved service. Support managers in preparing for inspections and audits. Investigate incidents or complaints and take preventative measures. Skills and attributes Proven experience in a similar role within the healthcare or care home industry. Sound knowledge of relevant regulatory ..... full job details .....