Regional Service Manager

Regional Service ManagerCommercial Coffee Machines - West MidlandsBirmingham, Wolverhampton, Coventry, Worcester£48,000 - £55,000 Basic Salary + £6k Car Allowance + BenefitsHave you managed smaller field service teams before?Familiar with electromechanical products?Used to working in an SLA focused, fast paced environment?Looking for a hands-off position?Enjoy coffee (not essential)?Our client is looking for Regional Service Manager to join their expanding team in the Midlands. Great training opportunities and a chance to further develop your career and management style.Your Role as a Regional Service Manager:You''ll be directly managing 15 field service engineers within the coffee and drink sector.Out in the field with team members 3 days per week.Provide 1 and 2 line support to customers when needed.Monitoring and improving KPI''s, SLA''s and other targetable activities.Also dealing with the daily admin such as overtime, holidays, and sickness.Conducting reviews, arranging required training with the internal training team in Coventry.Liaising with the scheduling team to ensure team diaries are workable.Reporting to the MD and Operations Director.Monday - Friday, daytime hours + 1-in-4 weekends (home based).Ideal Background for the Regional Service Manager Position:You really need some previous managerial experience on any electromechanical systems.You''ll have worked in fast paced environments with emphasis on SLA''s and KPI''s.Empathetic and customer focused.A good sense ..... full job details .....