Regional Service Manager

We are recruiting for a nationwide company who have one of their UK service Hubs based here in Leighton Buzzard. This role would be ideal for someone with management, operations, and experience of customer service/account management. All applicants MUST be able to drive. Location: Leighton Buzzard, fully office based. Working Hours: 08:30 - 17:00, Monday to Friday. Contract Type: Perm. Overview: As the Regional Service Manager you will be responsible for the day to day operations of a region delivering against operational and financial targets. You will lead a team of technicians and co-ordinators to provide exceptional service to customers in providing maintenance/repair works. You will be required to maintain effective regional customer relationships and acquire new customer opportunities. Actively managing KPI''s you will ensure your region meets operational and financial targets, while consistently meeting needs. The role includes: Managing the day to day operations of a busy service office. Ensure that operational and financial KPI''s are met/exceeded. Ensure a constant focus is maintained on margins, making efficiencies to ensure continuous improvement.Managing and maintaining all regional customer relationships to ensure high levels of customer satisfaction are attained, to include regular customer account review meetings. Nurture/maximise new opportunities across your region.Leading, coaching and supporting a regional team of field and office based staff to deliver ..... full job details .....