Regional Service Controller

Reports to: Service Control SupervisorDirect Reports: NoneLocation: Elland - HalifaxPurpose of the role:To own and manage all maintenance and repair activities within a geographical area. Provide first class customer service and build relationships with both internal and external customers. Action customer repair, maintenance and breakdown requests in a timely and cost effective manner. Monitor and organise all service inspection contracts. Work within Service Control and to liaise effectively with all other departments. Prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information.Responsibilities:To take customer calls and log repair notifications.To allocate appropriate Mobile Service Engineer response to meet customer requirements.Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner.Liaise with Service Control Supervisors, Field Operations Managers and Customer Service Operations Manager regarding any issues that may arise.Keep customers updated on the reported job progress, utilising telephone as much as possible.Deal with day to day queries from both internal and external customers.Ensure all jobs are entered onto the appropriate in-house computer system.To ensure maximum utilisation of Mobile Service Engineering resource according to ..... full job details .....