Regional Service Charge Manager

Are you experienced in leading a team within Service Charges? We have two fantastic opportunities to join our Service Charges team as Regional Service Charge Managers. Based from our office in Basingstoke, you''ll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings. The Role Reporting into the Head of Service Charge Setting and Administration, you''ll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include: Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement Setting the annual service charge expenditure and income budget across all tenures within the region Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers ..... full job details .....