Regional Property/Disrepair Manager

Overall Responsibility:The Regional Property Manager is responsible for overseeing a team of Surveyors and Project Support Officer carrying out the management of legal Disrepair cases, Leaseholder Alteration Requests, Complaints, Complex Repairs/Renewals, Major voids across the our stock within a geographical patch. While also manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties.Providing excellent customer service and seek ways to implement improvements based on feedback from customer satisfaction surveys to drive changes to processes and behaviours. This will include monitoring and providing reports on performance for all KPI''s with commentary to support to ensure service to customers is consistent and of an expected standard.You will ensure the Disrepair Protocol is followed and timescales adhered to and to escalate when this is not possible and the reasons and promote ownership and accountability within the team and lead by example.Key Responsibilities and Outcomes*To hold Operational weekly/monthly meetings with relevant stakeholders (Legal, Housing, Compliance) and ensure accurate records are kept and circulated *To take part in Strategic Meetings putting forward recommendations.*To lead on regional issues and ensure trackers are up to date and in a reportable state at short notice.*To monitor Customer Satisfaction and ensure areas of improvement are logged in formal meetings and stakeholders are ..... full job details .....