Regional Operations Manager - South East

Job Title: Regional Operations Manager - South East ( Including London )Reports to: Head of operationsRegion: South East England, including Eastbourne, Romford, Aylesbury, Northampton ( Multi-site, including London )This job is multi-site covering the South East region, the post code for this vacancy is the mid-point between all sites.Job SummaryKey responsibilities, KPI and Measurement Criteria:Operations Leadership ( Hands-on ):• KPI: Management VisibilityMeasurement: Regular documented site visits; operational engagement plans in place• Actively support depots during peak periods, operational issues, or labour shortages• Provide on-the-ground leadership to resolve service, staffing, or process challengeService and Delivery performance• KPI: Monitor and Drive high customer service levelsMeasurement: Consistent KPI delivery across all sites; minimal performance variance, Achieve Target 97% Service Level (Broken In Transit, Out of Stocks, Pick Accuracy)Health, Safety and Compliance• KPI: Conduct 6 Monthly HandS AuditMeasurement: Compliant with Legal and Company Policies• KPI: Site ComplianceMeasurement: Audit scores = 95%; actions closed within agreed timeframes• Lead by example in HandS behaviours; conduct regular review of Monthly Depot Audit and support toolbox talksTransport and Fleet Operations• KPI: Conduct 6 Monthly Transport Compliance AuditMeasurement: Compliant with Legal and Company Policies• KPI: Fleet UtilisationMeasurement: Vehicles utilised effectively; ..... full job details .....