Regional Operations Manager

Regional Operations Manager (HVAC) - Andover, Hampshire
£60,000- £65,000 Per Annum

• £60,000-£65,000 Per Annum 
• Andover - Commutable from Salisbury, Basingstoke, Amesbury, Winchester, Fleet, Hook, Farnborough and Newbury
• Reporting to UK Operations Director
• 25 days holiday plus bank holidays
• Company car or allowance
• Pension, Healthcare, Sick Pay, Eye Care, Life Assurance

Company Overview

Our client, a UK based provider of engineering and technical services is currently on  the look out of a Regional Operations Manager. The organisation operates multiple  strategically located sites across the UK and Europe, supporting a range of clients  with engineering solutions and equipment services.

Role Overview

The Regional Operations Manager will oversee engineering operations across the  region, including depot teams, field engineers, and driver installers. Reporting to  the UK Operations Director, you will ensure operational efficiency, compliance, and  customer  satisfaction.

This is a fully onsite position with a responsibility to lead teams on site and in the field. 

Regional Operations Manager Key Responsibilities include:

• Resource & Safety Management: Ensure staff have the correct  equipment, PPE, training, and certifications; recruit and retain talent;  foster continuous improvement. 
• Field Engineers Management: Coordinate daily deployment for  installations, maintenance, and deinstallations; support engineers;  monitor Right First Time (RFT) performance; conduct site visits and  collaborate on complex projects. 
• Depot Operators Management: Oversee daily depot operations, asset  tracking, and driver deployment; maintain depot standards and  operational efficiency. 
• People & Performance Management: Develop Personal Development  Plans (PDPs) and training; conduct audits; coach and manage teams;  model company values. 

Regional Operations Manager Skills and Experience

• Senior level operations management experience in B2B engineering, servicing and hire, ideally with HVAC exposure - alternatively industrial / commercial boilers or refrigeration equipment.
• Any relevant technical qualifications(e.g., Gas Safe, OFTEC, F Gas,  18th Edition, COCN1, CIGA1, CDGA1, COCNPI1LS, ICPN1, ICAE1). 
• Strong people management skills, with experience leading geographically dispersed teams. 
• Proficient in IT systems for operational management, reporting, and  analysis. 
• Innovative and customerfocused, with the ability to develop practical  solutions. 
• Analytical skills: assess complex information, identify cause-and-effect relationships, and evaluate options effectively. 
• Leadership competencies: delivering excellent customer service, team  development, facilitation, influencing, clear communication, and execution
• Committed to continuous improvement: setting measurable goals,  tracking performance, and delivering results. 
• Creative problem solving mindset,with the ability to think outside the  norm and implement customer-focused initiatives.
  
  Please note - candidates without experience managing depot and / or field sales teams in the stated sectors, or those closely aligned with them, will not be considered for this position. 

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