Regional Operations Manager

Regional Manager – Adult Social Care Services
Location: North Powys, Wales (covering Welshpool, Newtown, Llandrindod Wells, Llanidloes, Llanfyllin, and Machynlleth)
Salary: £68,266.59 + monthly car allowance of £470
Hours: 37.5 per week

Benefits

• 25 days annual leave.
• Individualised professional development programmes.
• Refer a Friend Scheme (up to £1,000).
• 24/7 GP access via online consultation app.
• Retail, leisure, holiday, and travel discounts.
• Death in service payment.

We are seeking a forward-thinking, motivated and proactive individual to join a Regional Leadership Team as Regional Manager overseeing multiple residential care homes across North Powys.

The successful candidate must have proven experience managing a portfolio of residential care homes and will provide leadership, mentorship, and direction to service managers in their region. A strong knowledge of care regulations, commercial awareness, and a proven track record in budgetary control are essential. You will bring a dynamic, engaging leadership style with excellent stakeholder management skills and the ability to build and foster strong local and regional relationships.

Key Responsibilities of the Regional Manager 

Objectives

• Take full accountability for the commercial performance of services, including occupancy and agency use.
• Work closely with Quality and Compliance teams to embed best practice and achieve strong regulatory outcomes.
• Monitor and ensure the financial integrity of services through regular review and process compliance.
• Oversee recruitment, onboarding, and probationary processes to ensure successful integration of new employees.
• Develop and maintain positive relationships with stakeholders and identify opportunities for business development and service growth.

Leadership

• Lead, inspire, and develop service managers to deliver high-performing teams.
• Act as a visible and approachable leader, setting high standards of professionalism and care.
• Promote a culture of continuous improvement, employee engagement, and accountability.
• Ensure managers meet performance and behavioural expectations in line with organisational standards.

Practice Expectations

• Ensure robust auditing processes are in place for up-to-date, person-centred care plans.
• Monitor the quality of care delivery across all services, ensuring holistic needs of residents are met.
• Oversee safeguarding processes, including investigations, reporting, and compliance with statutory requirements.
• Track and analyse incident trends and ensure appropriate investigations and action are undertaken.

Relationships

• Support management teams in delivering excellent customer service.
• Build collaborative and constructive relationships with central support services and external partners.
• Lead regular management meetings, ensuring clear communication of agendas and outcomes.

Essential Criteria of the Regional  Manager

• Relevant Care and/or Nursing and Management qualification (e.g. NVQ/QCF in Management; NVQ 4 in Care; Registered Manager’s Award; QCF Level 5 in Leadership for Health and Social Care).
• Management experience in adult social care or a related healthcare setting.
• Demonstrable experience in budgetary control and effective people management.
• Flexible approach with the ability to support services 24/7, including responding to genuine emergencies out of hours.
• Valid driving licence and access to a car for work purposes.

Desirable Criteria of the Regional  Manager 

• Experience in marketing services or occupancy growth.
• Ability to communicate in Welsh.