Regional Operations Lead

OverviewLocation: Greater LondonThis role supports our centres across Greater London, with travel throughout the wider region.At Solus, we''re committed to delivering exceptional customer experiences and industry-leading repair solutions. As part of Aviva, we combine innovative technology, operational excellence and talented people to help customers get back on the road quickly and safely.We''re looking for an experienced Regional Operations Lead to provide leadership across multiple repair centres within a designated region. This is a key role responsible for driving operational performance, developing high-performing teams, ensuring consistent customer outcomes and delivering strategic business objectives.If you''re an inspiring leader with a passion for operational excellence and people development, we''d love to hear from you.ResponsibilitiesWhat You''ll Be DoingAs a Regional Operations Lead, you''ll be responsible for:Leading and supporting multiple site management teams across your region.Driving operational performance against key business objectives and KPIs.Ensuring exceptional customer service and a consistent customer journey.Developing and coaching leaders to build capability and succession strength.Managing resources, budgets and operational activities effectively.Identifying opportunities for continuous improvement and implementing change.Working collaboratively with support functions and key stakeholders.Ensuring compliance with all health, safety, quality and ..... full job details .....