Regional Operations & Relationships Manager

The Regional Operations & Relationships Manager, oversee a portfolio of healthcare/NHS sites across within a well-established organisation. This is a mobile role working alongside Facilities and Operations Managers to manage workload, incidents, and service delivery. You will help ensure sites remain compliant and customer-focused while building strong relationships with tenants, stakeholders, and service providers.

Client Details

This organisation operates within the public sector and is committed to providing efficient facilities management services. They are a medium-sized entity focused on delivering high-quality support to the communities they serve.

Description

• Provide multi-site operational support to Facilities / Operations Managers across London.
• Act as a secondary escalation point for incidents, supporting recovery, investigation, and resolution.
• Carry out building inspections, compliance checks, and health & safety audits.
• Monitor delivery of soft and hard FM services, managing contractors and SLAs.
• Build strong tenant and stakeholder relationships, acting as a key point of contact.
• Support reactive maintenance issues, service improvements, and customer initiatives.
• Assist with minor works, projects, and operational FM activities.
• Help ensure buildings meet all regulatory and compliance standards.

Profile

Essential:

• Experience in Facilities Management / Estates / Property (ideally multi-site)
• Background in healthcare, NHS, PFI environments (or similar such as education)
• Strong customer-facing and stakeholder management skills
• Knowledge of health & safety and compliance processes
• Experience managing contractors and service delivery
• Flexible and willing to travel across Greater London - Driving Licence Required.

Qualifications:

• IOSH (Working Safely or Managing Safely)
• IWFM (Level 3+) preferred, or equivalent experience

Job Offer

• Competitive salary ranging from -40,000 to -45,000 GBP.
• Comprehensive travel and benefits package.
• Opportunity to work in a permanent role within the public sector.
• Be part of a medium-sized organisation that values operational excellence.

This is an excellent opportunity for an experienced Regional Operations & Relationships Manager to make a meaningful impact in the London Area. If you are ready to take the next step in your career within facilities management, we encourage you to apply today.

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