Regional Network Performance Analyst

Regional Network Performance Analyst Location: Hull Salary: Competitive Benefits 29 days annual leave, including statutory bank holidays Additional birthday holiday day Holiday Purchase Scheme (on completion of probation period) Employee Assistance Programme, including counselling and 24/7 GP Company events and functions Free food days Free parking Close to shops and amenities Purpose The role of Regional Network Performance Analyst is to effectively monitor and provide repairer and regional performance information, providing feedback to the repair network within your allocated geographical region. Building relationships with repairers and playing a key role in improving the performance of the network on a day-to-day basis to ensure our vehicle repair service is of the highest standard. Role Profile Ensure that you are kept fully up to date with Insurer/Client SLAs and understand the KPI''s the repairers are to adhere as a Vizion Member. Analysis of day-to-day Bodyshop performance of KPIs, capacity, breaches, complaints, league tables based on balance score card (mainstream and triage), cancellations, conversion, CSI, cost and on holds. Performing desktop reviews of Repairer performance against KPIs and set targets for improvement for poor performing sites. Use data to look for trends in your region that cause friction within the business and work with all parties to reduce that friction, including complaints and job rejections. Refer upwards to Regional Network ..... full job details .....