Regional Manager

Regional Manager Devonport / Plymouth On-site Permanent Summary We''re recruiting a Regional Manager to lead one of our Regional managed service structured cabling contracts (Data LAN, Voice Cabling, On-site Support, and Berthing) based at Devonport Naval Base. You''ll oversee a portfolio of managed service contracts across the Southwest, maintaining strong client relationships and ensuring high-quality service delivery, contract performance, and profitability. This will involve line management of Technical Supervisors and Engineers within the Southwest Region. Responsibilities Health and Safety: Provide visible safety leadership and ensure all activities follow NG Bailey''s "safety first" standards.Service Delivery: Meet contracted SLAs and deliver services on time, within budget, and to required quality levels.Client Relationships: Maintain positive customer relationships through regular reviews, site visits, and proactive communication. Act as the escalation point for service issues and drive them to resolution.Leadership: Lead, develop, and motivate the service delivery team to maximise performance.Team Support: Work with the Head of Operations to provide accurate reporting. Support the PMO with second-line customer issues and escalations.Compliance: Ensure all work meets company standards, client expectations, local requirements, and relevant international/manufacturer standards.Business Management: Oversee revenue and cost forecasting, business planning, billing, ..... full job details .....