Regional Customer Service Manager - Leisure

Ready to elevate your career with a role offering a competitive salary and excellent benefits? Join our clients vibrant and supportive environment. Our market-leading client seeks a standout Regional Customer Relations Manager to enhance Customer Service in the East Region. As an Investors in People organisation, they are dedicated to safeguarding and promoting welfare for all.Role ProfileA high-impact role suited for a dynamic individual focused on accountability and continuous improvement. You will set standards, influence strategy, and build a future-ready service culture, driving performance and growth.Provide strategic and operational leadership across multiple sites. Ensure high standards, improve enquiry management, and meet regional KPIs. Ideal for someone who excels in creating a customer-first culture and transformational change.Position Requirements:Key skills and experience:- Proven multi-site Customer Service leadership- Delivering transformational change- Identifying and converting up-selling opportunities- Organised daily routines for outcomes- Driving and improving KPIs- Leading digital transformation initiatives- Implementing 12-month business and training plans- Building partnerships with Sales, Retail, and Operations- Enhancing enquiry response and member experience- Ensuring process consistency- Collaborative, commercially aware, results-focused- Translating data into strategic action- Exceptional attention to detail- Coaching teams for high performance- ..... full job details .....