Refugee & Asylum Seeker Liaison Officer

Client

Local Authority

Job Title

Communities Support Officer

Pay Rate

-22.08 an hour PAYE

Hours

36 hours Mon to Fri (08:45:AM - 05:00:PM)

Duration

Initial 3 month Temp contract

Location

The working arrangements is hybrid - working from home twice a week and three days from Hounslow House.

Description

1. To provide a first-class service to refugees and asylum seekers in Hounslow via telephone, in person, and online (via email; Hounslow Connect).

2. To promote a philosophy of putting service user needs first at every opportunity, as well as being adaptable and flexible in how to approach day to day work, responding to changing priorities.

3. To show good verbal and written communication skills, and ability to engage with people who are experiencing challenging circumstances, showing empathy and understanding.
4. To link multiagency partners with the resident to show a considered and joined up approach to their situation.

5. To work on the various aspects of the Homes for Ukraine scheme, including database management and engagement with sponsors, including home visits across the borough.

6. To ensure casework is progressed professionally, promptly, and in accordance with Council policies, procedures, charters and current legislation.

7. To review cases regularly keeping detailed records of all actions and communications with involved parties.

8. To maintain accurate and relevant records of customer data. Ensure that resident contact details are kept up to date. Maintaining data protection and customer confidentiality.

9. To work closely with relevant housing colleagues where there is at risk of Homelessness or eviction.

10. To take a key role in safeguarding vulnerable children and adults through making referrals to Adults or Children Services where there are concerns relating to the wellbeing of a resident or a member of their household.

11. To work with key stakeholders in improving service quality and promoting creative and innovative ways of tackling local problems, ensuring services delivered meet the needs of our community and are accessible to all users.

12. Undertake other duties consistent with the purpose of this post, including occasionally working unsocial hours.

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