Refrigeration Service Manager
Location: Head Office- Wirral (with occasional travel across the UK)
Salary: Depending on Experience
We are seeking an experienced refrigeration professional to take the lead in managing our nationwide team of engineers from our Wirral head office. This is a hands-on leadership role where you will oversee service delivery, coordinate planned/reactive works, provide technical support, and ensure the smooth running of our refrigeration operations.
The role will be 80% office-based with around 20% site visits to maintain strong client relationships, carry out quality checks, and support engineers in the field. Occasional overnight stays will be required (on average once per month).
The Role
- Manage, mentor, and support the refrigeration engineering team nationwide
- Oversee planning and scheduling for both planned maintenance and reactive works
- Provide remote and on-site technical support, including CO2 systems
- Monitor service quality, compliance, and client satisfaction
- Maintain strong working relationships with key clients
- Conduct occasional site visits for quality inspections and technical oversight
- Drive continuous improvement in service delivery and operational efficiency
What’s Provided
- Company car for business and personal use
- 25 days holiday plus 8 bank holidays
- Private healthcare and sick pay (service-based)
- Pension scheme up to 7%
- Ongoing training and professional development opportunities
What You’ll Need
- Proven background in commercial refrigeration, ideally with supervisory or management experience
- F-Gas Cat 1
- NVQ Level 2/3 in Air Conditioning & Refrigeration
- CO2 Qualification
- Excellent organisational, leadership, and communication skills
- Ability to balance office-based management with occasional on-site presence
Interview Process
- Stage 1: MS Teams
- Stage 2: Face-to-Face at Head Office
This is a permanent opportunity for a highly skilled refrigeration professional to step into a leadership role, shape the future of our service delivery, and enjoy the stability of a predominantly office-based position while staying close to the technical side of the industry.
Get in touch with Jacob from HVAC for more info!