Referral Coordinator/Senior Administrator | South London and Maudsley NHS Foundation Trust

Overview

Previous applicants need not apply.The post-holder will be responsible for the provision of a high quality, effective and well-organised administrative and secretarial service to the Assessment and Liaison Team. The post-holder will be expected to work on his/her own initiative and as part of a team. Communications and Working Relationships: Lead Community Practitioner Daily Business Manager Daily Administration Team Daily Multidisciplinary Team Daily Service Users/Carers/General Public Regularly Estates and Facilities Team As necessary Finance Department As necessary GPs and other agencies As necessary Other Teams/Departments/Wards As necessary Head of Pathway As necessaryResponsibilities

To provide the MDT with a professional and confidential administration service, to include, referrals processing, data reporting, uploading patient information on the trust''s system, typing correspondences, minute taking, photocopying, filing and scanning.To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.Ability to work in an unpredictable pattern, dealing with frequent interruptions.Organise the booking of interpreters and translation of correspondence, where appropriate.To arrange appointments and meetings on behalf of all team members as required.Make travel arrangements for the team when required.Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.To add referrals to the Trust patient database within 24 hours of receipt.Oversee the patient database, ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.To contribute to the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.Support admin trainees and temporary staffTo contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.Benefits

Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmesNHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.Counselling servicesWellbeing eventsLong service awardsCycle to work schemeSeason ticket loanThis advert closes on Monday 22 Sep ..... full job details .....