Referencing Team Leader

12 month FTC What will I be doing? Work with the Referencing management team and the wider business to continually review our customer proposition and suggest improvements to processIdentifying and resolving issues within the team, addressing complaints, and ensuring smooth operations. Delivering excellent customer service, addressing customer issues, and ensuring customer satisfaction. Recognise training needs for individuals and coach and develop the team to deliver their optimum performance, targets and increased productivityMotivate and inspire the team to achieve targets through effective leadership, utilising the employee engagement survey and staff morale survey to demonstrate improvementDeliver agreed monthly service levels through effective resource management and supporting the department line balancing where requiredDeliver a monthly team quality score of at least 85%Ensure that team members are kept up to date with product and procedure changes and are informed of the objectives and standards expected by the companyFacilitate motivational and inspirational team huddles/team meetings to discuss current issues, provide updates and to build and motivate the team to work as one unitHold effective and developmental monthly 1 to 1 meetings which include setting and monitoring SMART objectivesCollaborating with other departments and teams to ensure seamless operations and achieve shared goals. As well as a competitive salary we also offer the following benefits Annual ..... full job details .....