Recoveries Officer

We are the internal recruitment partner for our client, a UK debt recovery and financial services business, providing professional, ethical and commercially focused solutions across the full debt recovery lifecycle.Are you confident handling challenging conversations, finding practical solutions and making sound decisions?We''re looking for an experienced Recoveries Officer to manage delinquent, defaulted and impaired lending accounts throughout the recovery process.You''ll manage a varied portfolio across personal, commercial and asset finance, balancing commercial judgement, customer care and compliance to maximise recoveries, minimise losses and achieve fair customer outcomes.Your responsibilities will include:Managing and progressing delinquent and defaulted accounts.Contacting customers through telephone, email, letter, SMS and other approved channels.Assessing individual circumstances and determining appropriate recovery strategies.Negotiating repayment arrangements, settlements and sustainable resolutions.Identifying vulnerable customers and applying appropriate forbearance.Supporting asset recovery, repossessions and enforcement activity.Working with solicitors, insolvency practitioners, recovery agents, valuers and auction houses.Supporting litigation and insolvency cases, including bankruptcies, IVAs, administrations and liquidations.Maintaining accurate case records and producing portfolio and management information.Identifying risks, trends and opportunities to ..... full job details .....